Account Support & Resolution Specialist

UPS; Pampanga; On-site; PHP 223,000 - 357,000; Full time

Job summary

UPS Philippines is seeking a customer-focused professional to deliver end-to-end service for UPS Account Executives and preferred account holders. You will resolve service issues, handle refunds, tracing, and claims, and own customer concerns through resolution.

The role emphasizes proactive follow-ups, outbound calls, and collaboration with internal teams to ensure timely solutions and exceptional customer satisfaction. Permanent, full-time position based in Pampanga.

Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Ability to manage inquiries and provide clear updates.

Responsibilities

• Resolve service-related inquiries from UPS Account Executives and clients.
• Assist with account-related inquiries and coordination.
• Provide guidance and updates on shipment status.
• Support tracing and claims investigations.
• Handle additional account and shipment requirements to ensure smooth operations.
• Collaborate with internal teams to meet customer needs efficiently.

Skills

Verbal communication

Written communication

Problem solving

Education

College level or international equivalent

Job description

UPS Philippines is seeking a customer-focused professional to deliver end-to-end service for UPS Account Executives and preferred account holders. You will resolve service issues, handle refunds, tracing, and claims, and own customer concerns through resolution.

The role emphasizes proactive follow-ups, outbound calls, and collaboration with internal teams to ensure timely solutions and exceptional customer satisfaction. Permanent, full-time position based in Pampanga.