Customer Resolution & Account Support Specialist

hcmportal; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

UPS is seeking a customer-focused professional to deliver a seamless, end-to-end service experience for Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution.

The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional

Qualifications

• College Level or international equivalent.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Skills

Verbal & written communication

Problem-solving

Education

College Level or international equivalent

Job description

UPS is seeking a customer-focused professional to deliver a seamless, end-to-end service experience for Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution.

The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional