Sales Resolution Specialist: Customer Support & Claims

UPS; Pampanga; On-site; PHP 279,000 - 469,000; Full time

Job summary

UPS is seeking a customer-focused professional in the Philippines to deliver end-to-end service for Account Executives and preferred account holders. You will own the resolution of service issues, manage tracing and claims inquiries, process refunds, and ensure customer satisfaction through proactive follow-ups and outbound calls.

Responsibilities include resolving inquiries, assisting with account-related coordination, guiding shipping status, and collaborating with internal teams to meet

Qualifications

• College level or international equivalent.
• Strong verbal and written communication.
• Excellent problem-solving abilities.

Responsibilities

• Resolve inquiries from UPS Account Executives and clients promptly.
• Assist with account-related inquiries and coordination.
• Provide guidance and updates on shipment status.
• Support tracing and claims investigations.
• Handle additional account and shipment requirements to ensure smooth operations.
• Collaborate with internal teams to meet customer needs efficiently.

Skills

Strong communication

Problem solving

Education

College level or international equivalent

Job description

UPS is seeking a customer-focused professional in the Philippines to deliver end-to-end service for Account Executives and preferred account holders. You will own the resolution of service issues, manage tracing and claims inquiries, process refunds, and ensure customer satisfaction through proactive follow-ups and outbound calls.

Responsibilities include resolving inquiries, assisting with account-related coordination, guiding shipping status, and collaborating with internal teams to meet