Account Resolution & Shipping Support Specialist

UPS; Pampanga; On-site; PHP 180,000 - 300,000; Full time

Job summary

UPS is seeking a customer-focused professional in the Philippines to deliver an end-to-end service experience for Account Executives and preferred account holders. You will own customer concerns from initial contact through resolution, handle refunds where needed, and perform proactive follow-ups with outbound calls to ensure timely solutions and high satisfaction.

Key responsibilities include resolving inquiries, supporting account management, providing shipping and tracking updates, aiding

Qualifications

• College level or international equivalent required.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Skills

Verbal & written communication

Problem solving

Education

College Level or international equivalent

Job description

UPS is seeking a customer-focused professional in the Philippines to deliver an end-to-end service experience for Account Executives and preferred account holders. You will own customer concerns from initial contact through resolution, handle refunds where needed, and perform proactive follow-ups with outbound calls to ensure timely solutions and high satisfaction.

Key responsibilities include resolving inquiries, supporting account management, providing shipping and tracking updates, aiding