Global Account Resolution Specialist

P27 Clark Air Hub; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

UPS seeks a customer-focused professional to deliver end-to-end service experience for Account Executives and preferred account holders. You will resolve service-related issues, manage tracing and claims inquiries, process refunds, and handle service recovery, while maintaining ownership of customer concerns through to resolution.

Proactive follow-ups and outbound calls will ensure timely solutions and exceptional customer satisfaction across shipping, tracing, and operational support activities.

Qualifications

• Fluent verbal and written communication required.
• Strong problem-solving and resolution skills.
• Ability to handle multiple inquiries with professionalism.

Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Skills

Verbal communication

Written communication

Problem solving

Education

College Level or international equivalent

Job description

UPS seeks a customer-focused professional to deliver end-to-end service experience for Account Executives and preferred account holders. You will resolve service-related issues, manage tracing and claims inquiries, process refunds, and handle service recovery, while maintaining ownership of customer concerns through to resolution.

Proactive follow-ups and outbound calls will ensure timely solutions and exceptional customer satisfaction across shipping, tracing, and operational support activities.