Customer Care & Case Resolution Specialist

hcmportal; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

UPS in the Philippines is seeking a dedicated customer service professional to handle inquiries, input and investigate cases, answer calls, and monitor the end-to-end resolution process. This is a permanent role within a global logistics leader.

You will document information, gather evidence, and ensure timely closure while upholding UPS standards of service and compliance. This position offers stability and career growth opportunities.

Responsibilities

• This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. This position documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Job description

UPS in the Philippines is seeking a dedicated customer service professional to handle inquiries, input and investigate cases, answer calls, and monitor the end-to-end resolution process. This is a permanent role within a global logistics leader.

You will document information, gather evidence, and ensure timely closure while upholding UPS standards of service and compliance. This position offers stability and career growth opportunities.