Service Reception Head

Beatitude Auto Industrial Corp

Pasig

On-site

PHP 540,000 - 780,000

Full time

14 days+

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Job summary

Beatitude Auto Industrial Corp. is seeking a Service Reception Head in Pasig to lead daily service operations, coach the team, and ensure high customer satisfaction.

You will coordinate with workshop, parts, and billing staff to maintain accurate estimates and timely job completion while upholding SOPs and safety standards.

Qualifications

Proven leadership and team coaching abilities.
Strong knowledge of service operations and QA standards.
Experience in workshop administration and warranty processes.

Responsibilities

Oversee daily service team operations, intake, and workflows for timely vehicle turnaround.
Coach and evaluate service personnel with regular feedback and support.
Address complex customer inquiries promptly to boost retention and satisfaction.
Collaborate with workshop, parts, and billing to ensure accurate estimates and completions.
Ensure adherence to SOPs, policies, warranty protocols, and safety standards.
Monitor metrics like CSAT, repair order accuracy, and productivity; report to management.
Identify inefficiencies and propose improvements to service delivery.
Perform other tasks and projects to support organizational goals.

Skills

Leadership

Customer service management

Workshop administration

Education

4-year business-related, engineering, or automotive technology degree

3–5 years in automotive service operations; 1–2 years in supervision

Job description

Are you looking for a job that offers career advancement? Join us as our Service Reception Head!

PRIMARY RESPONSIBILITIES:

Provide operational supervision and leadership in managing daily service operations to ensure effective delivery of quality aftersales services, strong team performance, excellent customer satisfaction, and continuous process improvement while ensuring compliance with company policies and established standards.

MAJOR RESPONSIBILITIES:

Oversee day-to-day service team operations, customer intake, and service workflows to ensure efficient, smooth, and timely turnaround of vehicles.
Guide, motivate, and evaluate service personnel and frontline teams by providing regular coaching, performance feedback, and operational support.
Address complex customer inquiries or operational issues promptly and professionally to ensure high customer retention and service satisfaction.
Work closely with workshop technicians, parts personnel, and billing staff to maintain realistic service estimates, clear operational bottlenecks, and accurate job completion.
Monitor service activities to ensure full adherence to standard operating procedures (SOPs), company policies, warranty protocols, and safety standards.
Track key operational metrics (such as customer satisfaction ratings, repair order accuracy, intake volume, and team productivity) and prepare regular reports for Management.
Identify operational inefficiencies and recommend actionable improvements to enhance overall service delivery, productivity, and customer experience.
Execute other related tasks and projects as assigned by Management to support organizational goals.

QUALIFICATIONS:

Graduate of a 4-year business-related, engineering, automotive technology, or other related course.
At least 3–5 years of relevant experience in automotive service operations or aftersales management, with at least 1–2 years in a supervisory or team lead role.
Strong working knowledge of service operations, customer service management, workshop administration, and quality assurance standards.
Proven leadership, problem-solving, decision-making, organizational, and interpersonal communication skills.
Ability to work independently with minimal supervision and perform effectively in a fast-paced environment.
High level of integrity, customer focus, and professionalism in driving operational excellence.

WORKING PATTERN AND LOCATION: