SERVICE ADVISOR (MECHANICAL ENGINEER)

SOBIDA MOTORS CORPORATION; Quezon City; On-site; PHP 446,000 - 670,000; Full time

Job summary

Sobida Motors Corporation seeks a capable supervisor in its Novaliches, Quezon City area to oversee service and manufacturing processes. You will lead technicians, coordinate job orders, and ensure quality in post-service outcomes.

The role requires a Mechanical Engineering background, leadership and planning abilities, plus strong communication skills to interface with clients and internal teams. Willingness to be assigned in Novaliches is essential.

Qualifications

• Graduate of Mechanical Engineering or automotive-related discipline.
• 2+ years in manufacturing or 1+ year in a supervisory role is advantageous.
• Knowledge in automotive setup and technical services is an advantage.
• Strong leadership, planning, and analytical skills are required.
• Good written and oral communication, familiarity with quality systems and SPC tools, and computer proficiency.

Responsibilities

• Conduct customer interviews regarding unit defects or service units using Job Service Form.
• Implement or evaluate diagnostic on defects of units.
• Analyze and document major and minor troubles.
• Explain repairs to customers clearly and thoroughly.
• Manage Job Order and CCR due dates based on servicing time.

Skills

Leadership

Planning

Analytical skills

Written and verbal communication

Result-oriented

Education

Bachelor's degree in Mechanical Engineering or automotive-related discipline

Tools

Computer literacy

Job description

JOB RESPONSIBILITIES:

• First to conduct customer interviews regarding unit defects or for service units using Job Service Form.

• Implements/Evaluates diagnostic on defect of units.

• Analyze and documents major and minor troubles

• Convincingly explains to customers regarding all repairs to be done on the vehicle.

• Implements Job Order and CCR due dates based on standard servicing time.

• Makes accurate repair orders as per customer request with corresponding cost.

• Implements and maintains the quality of Post sales output in accordance with the quality standard set.

• Manages and controls incoming units and outgoing finishes units as required by Job Order.

• Provides costing for activity to be done on the vehicle

• Plans, establishes, and implements BOM based on Job Order and activity to be done.

• Provides accurate on floor inventory of units to Customer Service Unit Head

• Prepares gate pass, DC, receiving/releasing documents on units in the assigned area.

• Recommends tools and equipment acquisition and purchase for production efficiency.

• Analysis/documents of data/defects/customer complaints and coordinates with other departments.

• Get feedback with clients regarding quality of service.

• Conducts directional meetings every week with services personnel in the assigned area and every time the need arises.

• Conduct work orientation on newly hired personnel

• Conducts and evaluates technical training programs for services personnel for competency enhancement and sustainable performance.

• Conducts on the job coaching with Post Sale services people and recommends for promotion or any transfer for career growth.

• Conducts preliminary interviews on personnel for hire and makes recommendations.

• Manage a full complement of qualified and skillful manpower.

• Institutes disciplinary measures in accordance with the corporate CDZ.

JOB QUALIFICATION/S:

• Graduate of Mechanical Engineering or automotive-related discipline

• With a minimum of 2 years experience in a manufacturing industry or similar experience and/or 1 year experience in a supervisory position is an advantage.

• Preferably with knowledge in automotive set-up and technical services is an advantage.

• with good leadership, planning, and analytical skills.

• must be good in written and oral communication, result-oriented. products standards and quality systems, statistical process control tools, computer proficient, and technical writing.

• Willing to be assigned in Novaliches, Quezon City