Service Order & Invoicing Specialist

Schneider Electric; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

Schneider Electric is seeking an Order Management professional in the Philippines to process service orders, manage bookings and invoicing, and ensure timely fulfillment with strict adherence to SLAs.

The role requires a Bachelor's degree and at least 2 years of relevant experience in order management or related functions, plus strong communication and organizational skills. You will collaborate with customers, sales, and operations while maintaining records in SAP/Oracle.

Qualifications

• Bachelor's Degree in any field.
• Minimum of 2 years of relevant work experience in Order Management, Service Order Processing, or related functions.
• Experience in a customer-facing environment.
• Background in BPO, Shared Services, Operations, or similar business support functions.
• Hands-on experience using: Salesforce (CRM), SAP or Oracle (ERP)
• Strong organizational skills with high attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process and manage service orders accurately and efficiently within established service level agreements (SLAs).
• Handle order management activities related to booking, invoicing, and order fulfillment processes.
• Review customer orders and documentation for completeness, accuracy, and compliance with company requirements.
• Coordinate with customers, sales teams, operations, and other stakeholders regarding order-related concerns and updates.
• Monitor order status and proactively resolve issues that may impact processing timelines.
• Maintain accurate records and updates in Salesforce, SAP, Oracle, and other business systems.
• Investigate and address order discrepancies, billing issues, and customer inquiries.
• Ensure adherence to company policies, procedures, and quality standards.
• Support month-end activities and manage increased workload during peak periods.
• Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.

Skills

Excellent communication

Strong organizational skills

Multitasking

Education

Bachelor's Degree

Tools

Salesforce

SAP

Oracle

Job description

Schneider Electric is seeking an Order Management professional in the Philippines to process service orders, manage bookings and invoicing, and ensure timely fulfillment with strict adherence to SLAs.

The role requires a Bachelor's degree and at least 2 years of relevant experience in order management or related functions, plus strong communication and organizational skills. You will collaborate with customers, sales, and operations while maintaining records in SAP/Oracle.