Service Associate (Bank Teller)

RCBC; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

RCBC is seeking candidates for an entry-level position at our Business Center in Metro Manila. The role focuses on providing competent, timely, and error-free over-the-counter services, while ensuring compliance with BSP/AMLA regulations and internal bank policies.

You will identify and mitigate risks by following procedures and support branch objectives through dedicated customer service. Fresh graduates are welcome.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Able to deal with complexity and make decisions efficiently.
• Empathic and service-oriented with attention to quality and accuracy.

Responsibilities

• Provide competent, timely and error-free over-the-counter services.
• Ensure compliance with internal policies and BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by consistently implementing bank policies and procedures.
• Support business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in locations: SOUTH HARBOR, BINONDO, TONDO, MALATE, TOMAS MAPUA

Skills

Customer service

Regulatory compliance

Risk awareness

Attention to detail

Communication skills

Education

4-year college degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: SOUTH HARBOR, BINONDO, TONDO, MALATE, TOMAS MAPUA

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: SOUTH HARBOR, BINONDO, TONDO, MALATE, TOMAS MAPUA

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.