Service Manager, Public Areas & Laundry – Hospitality Leader

Shangri-La Group

Manila

On-site

PHP 480,000 - 720,000

Full time

5 days ago

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Job summary

Makati Shangri-La, a part of the Shangri-La Group, is seeking a Service Manager - Housekeeping (Public Area & Laundry) to lead daily operations in a luxury hotel setting in Manila. The role focuses on maintaining high standards, guiding staff, and ensuring guest satisfaction through proactive supervision and adherence to brand policies.

The successful candidate demonstrates strong interpersonal skills, English fluency, and a passion for hospitality, with a detailed, guest-centric approach and

Qualifications

Must be fluent in English (and local language).
Fully understands room operations.
Enjoys interacting with people.
Detail-focused and guest-oriented.
Has strong interpersonal skills.
Enjoys problem solving with a can-do attitude.

Responsibilities

Ensure smooth operation on a daily basis
Maintain a high performing team
Supervise the team in the maintenance of guest rooms and replenish room supplies
Ensure quality assurance standards are met at all times
Ensure the quality of service delivered is compliant with hotel guidelines and policies
Adhere to Shangri-La room standards policy
Maintain the public and general areas
Report any maintenance-related issue to the Engineering Department

Skills

Hotelier mindset

People skills

Room operations

English fluency

Attention to detail

Interpersonal skills

Problem solving

Willingness to learn

Job description

The successful candidate demonstrates strong interpersonal skills, English fluency, and a passion for hospitality, with a detailed, guest-centric approach and

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