Service Manager - Housekeeping Public Area And Laundry

Shangri-La Group; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Makati Shangri-La, a part of the Shangri-La Group, is seeking a Service Manager - Housekeeping (Public Area & Laundry) to lead daily operations in a luxury hotel setting in Manila. The role focuses on maintaining high standards, guiding staff, and ensuring guest satisfaction through proactive supervision and adherence to brand policies.

The successful candidate demonstrates strong interpersonal skills, English fluency, and a passion for hospitality, with a detailed, guest-centric approach and

Qualifications

• Must be fluent in English (and local language).
• Fully understands room operations.
• Enjoys interacting with people.
• Detail-focused and guest-oriented.
• Has strong interpersonal skills.
• Enjoys problem solving with a can-do attitude.

Responsibilities

• Ensure smooth operation on a daily basis
• Maintain a high performing team
• Supervise the team in the maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies
• Adhere to Shangri-La room standards policy
• Maintain the public and general areas
• Report any maintenance-related issue to the Engineering Department

Skills

Hotelier mindset

People skills

Room operations

English fluency

Attention to detail

Interpersonal skills

Problem solving

Willingness to learn

Job description

Job Description:

Find your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through hearfelt hospitality since 1971 - and that spirit continuous to guide us today.

As we look ahead to new horizon, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world - through joy, shared purpose, and our Asian art of hosting.

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

We are looking for Service Manager - Housekeeping (Public Area & Laundry) to join our team!

Key Responsibilities

• Ensure smooth operation on a daily basis
• Maintain a high performing team
• Supervise the team in the maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies
• Adhere to Shangri-La room standards policy
• Maintain the public and general areas
• Report any maintenance-related issue to the Engineering Department

About You

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Communicates with fluency in English (and local language)
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can‑do attitude
• Enjoys being challenged

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to ad vance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes.

Please note that only successful candidates will be contacted.