Service Manager

Eastwest Bank; Compostela; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Career development opportunities

Job summary

Eastwest Bank in Cebu City is seeking a Service Manager to lead store operations, ensure stellar customer service, and uphold AMLC compliance. This onsite role involves overseeing a range of day-to-day banking activities, supporting profitability, and maintaining strict adherence to policies.

The ideal candidate is a college graduate with at least 5 years of supervisory experience in branch operations, preferably from banking, and capable of driving efficiency and teamwork in a fast-paced

Qualifications

• College graduate with preferred Business or Accounting course.
• At least 5 years supervisory experience in handling in-branch operations.
• Preferably Assistant Managers from another bank with the same level of experience.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring transactions, maintaining KYC, and managing remittances.
• Oversee and approve various over-the-counter transactions beyond teller authority; manage deposits, loans, checkbook orders, and error-free processing while coordinating with different banking groups.
• Monitor and resolve customer complaints; ensure accurate daily store transaction recording and ledger reconciliation; support store profitability targets.

Skills

Supervisory exp

Assistant Manager exp

Education

College degree in Business or Accounting

Job description

Service Manager

Company : Eastwest Bank
Job Type : Full Time
Location : Cebu City, Cebu, Philippines

Job Description - Service Manager

About the Job

Location: Cebu
Corporate Title: Assistant Manager to Manager
Work Arrangement: Onsite

Our Store Operations Group is looking for experienced professionals to join us in Cebu with the role of Service Manager.

In this role, you will be responsible for running the store operations and ensuring great customer service, while following company and regulatory rules. You will also help the store meet its profit goals.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC (Know Your Customer) records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management. This includes handling checkbook orders, dealing with unclaimed checkbooks, processing bills, managing loans, clearing items, and addressing in-clearing check defects, while also supporting various banking groups like Corporate Banking, Wealth Management/Treasury, and Consumer.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Store's profitability target.

What we're looking for

• College graduate, preferably any Business or Accounting-related course
• With at least 5 years supervisory experience in handling in branch operations
• Preferably Assistant Managers from another bank with the same experience

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth