Service Manager

Robinsons Retail Holdings Inc.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Robinsons Retail Holdings Inc. seeks a Workshop Operations Supervisor to lead daily service workshop activities, guiding mechanics and technicians and driving performance improvements across diagnostics and repairs.

You will create programs to elevate service quality, monitor parts usage, and coordinate workshop resources to ensure timely, accurate vehicle repairs.

Qualifications

• Bachelor's degree or higher in Automotive Technology or Mechanical Engineering.
• Experience leading automotive service operations and teams.

Responsibilities

• Oversee daily service workshop operations.
• Supervise and support mechanics and technicians.
• Create and develop programs to increase service performance.
• Monitor spare parts and accessories' performance and recommend purchase orders.
• Monitor repair quality, productivity, and turnaround time.
• Ensure accurate vehicle diagnosis and repairs.
• Coordinate parts, tools, and workshop resources.

Skills

Leadership

Diagnostics

Workshop operations

Quality monitoring

Education

Automotive Technology

Mechanical Engineering

Job description

• Oversee daily service workshop operations.
• Supervise and support mechanics and technicians.
• Create and develop programs to increase service performance.
• Monitor spare parts and accessories' performance and recommend purchase order
• Monitor repair quality, productivity, and turnaround time.
• Ensure accurate vehicle diagnosis and repairs.
• Coordinate parts, tools, and workshop resources.

Job Qualifications

• Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related field.
• At least 3–5 years of experience in automotive service operations.
• Minimum 2 years of supervisory or leadership experience.
• Strong knowledge of vehicle diagnostics, repairs, and workshop operations.