Service Supervisor (Automotive Industry)

Autokid Mobility Solutions; Koronadal; On-site; PHP 300,000 - 540,000; Full time

Job summary

Autokid Mobility Solutions is seeking a Service Supervisor to oversee daily service department operations, coordinate services, manage parts inventory, and handle administrative duties to ensure timely delivery and customer satisfaction. The role emphasizes SOP compliance, reporting, and team leadership.

Ideal candidates have automotive service operations experience, strong leadership, and the ability to work on-site according to the company schedule.

Qualifications

• Graduate of Automotive Technology, Mechanical Engineering, or any related field.
• With 1–5 years of experience in automotive service operations.
• Experience as a Service Supervisor, Workshop Supervisor, Assistant Service Manager, or Service Manager is an advantage.
• Knowledgeable in vehicle maintenance, repair procedures, parts inventory management, and workshop operations.
• Strong leadership, communication, organizational, and problem-solving skills.
• Able to supervise personnel, manage daily operations, and resolve service-related issues.
• Proficient in preparing operational reports and maintaining accurate records.
• Willing to work on-site and follow the company's operational schedule.

Responsibilities

• Supervise service coordinators, administrative staff, parts personnel, drivers, and warehouse staff to ensure efficient daily operations.
• Oversee the scheduling of vehicle servicing, repairs, and preventive maintenance.
• Coordinate with service advisors, technicians, customers, suppliers, and other departments to ensure smooth service operations and parts availability.
• Monitor service workflow, job assignments, and turnaround time to meet operational targets.
• Manage parts inventory, including stock monitoring, storage, replenishment, and proper handling.
• Monitor parts orders, deliveries, and usage to prevent shortages and service delays.
• Implement and enforce standard operating procedures (SOPs) for service operations, inventory management, and documentation.
• Conduct inventory audits and resolve discrepancies to maintain accurate stock records.
• Handle escalated customer complaints and service-related concerns.
• Maintain accurate service records, work orders, inventory reports, and other departmental documents.
• Prepare reports on service performance, inventory levels, operational costs, and team productivity.
• Train, coach, and evaluate team members to maintain service quality and operational standards.
• Ensure compliance with company policies, safety regulations, and service quality standards.
• Assist management with workforce planning, performance evaluations, and staff development.
• Identify and implement improvements in service processes, inventory control, and cost management.
• Perform other related duties as assigned by the immediate superior.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Education

Automotive Technology

Mechanical Engineering

Related field

Job description

Job Summary

The Service Supervisor is responsible for overseeing daily service department operations, service coordination, parts inventory management, and administrative activities to ensure efficient operations, timely service delivery, customer satisfaction, and compliance with company policies and procedures.

Key Responsibilities

• Supervise service coordinators, administrative staff, parts personnel, drivers, and warehouse staff to ensure efficient daily operations.

• Oversee the scheduling of vehicle servicing, repairs, and preventive maintenance.

• Coordinate with service advisors, technicians, customers, suppliers, and other departments to ensure smooth service operations and parts availability.

• Monitor service workflow, job assignments, and turnaround time to meet operational targets.

• Manage parts inventory, including stock monitoring, storage, replenishment, and proper handling.

• Monitor parts orders, deliveries, and usage to prevent shortages and service delays.

• Implement and enforce standard operating procedures (SOPs) for service operations, inventory management, and documentation.

• Conduct inventory audits and resolve discrepancies to maintain accurate stock records.

• Handle escalated customer complaints and service-related concerns.

• Maintain accurate service records, work orders, inventory reports, and other departmental documents.

• Prepare reports on service performance, inventory levels, operational costs, and team productivity.

• Train, coach, and evaluate team members to maintain service quality and operational standards.

• Ensure compliance with company policies, safety regulations, and service quality standards.

• Assist management with workforce planning, performance evaluations, and staff development.

• Identify and implement improvements in service processes, inventory control, and cost management.

• Perform other related duties as assigned by the immediate superior.

Qualifications

• Graduate of Automotive Technology, Mechanical Engineering, or any related field.

• With 1–5 years of experience in automotive service operations, preferably in an automotive dealership or truck service center.

• Experience as a Service Supervisor, Workshop Supervisor, Assistant Service Manager, or Service Manager is an advantage.

• Knowledgeable in vehicle maintenance, repair procedures, parts inventory management, and workshop operations.

• Strong leadership, communication, organizational, and problem-solving skills.

• Able to supervise personnel, manage daily operations, and resolve service-related issues.

• Proficient in preparing operational reports and maintaining accurate records.

• Willing to work on-site and follow the company's operational schedule.