Service Supervisor (Automotive Industry)

Autokid Mobility Solutions; Pangasinan; On-site; PHP 420,000 - 720,000; Full time

Job summary

Autokid Mobility Solutions in the Philippines is seeking a Service Supervisor to oversee daily service operations, coordinate service activities, manage parts inventory, and handle administrative tasks to ensure timely delivery and customer satisfaction.

The role requires leadership and strong communication, with 1–5 years in automotive service operations; on-site work with SOPs, reporting, and staff development.

Qualifications

• Graduate of Automotive Technology, Mechanical Engineering, or related field.
• 1–5 years of experience in automotive service operations.
• Experience as a Service Supervisor or related roles is an advantage.
• Knowledge of vehicle maintenance, parts inventory management, and workshop operations.
• Strong leadership, communication, organizational, and problem-solving skills.
• Able to supervise personnel and manage daily operations.
• Willing to work on-site and follow the company's schedule.

Responsibilities

• Supervise service coordinators, administrative staff, drivers, and warehouse staff.
• Oversee scheduling of vehicle servicing, repairs, and preventive maintenance.
• Coordinate with service advisors, technicians, customers, suppliers, and departments.
• Monitor workflow, assignments, and turnaround time to meet targets.
• Manage parts inventory, stock monitoring, replenishment, and handling.
• Monitor orders, deliveries, and usage to prevent shortages.
• Enforce SOPs for service operations, inventory, and documentation.
• Conduct inventory audits and resolve discrepancies.
• Handle escalated customer complaints and service concerns.
• Maintain service records and generate reports.
• Train, coach, and evaluate team members.
• Ensure compliance with policies, safety regulations, and standards.
• Assist management with workforce planning and staff development.
• Identify improvements in service processes and cost management.
• Perform other related duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Team supervision

Operational planning

Education

Automotive Technology

Mechanical Engineering

Related field

Job description

Job Summary

The Service Supervisor is responsible for overseeing daily service department operations, service coordination, parts inventory management, and administrative activities to ensure efficient operations, timely service delivery, customer satisfaction, and compliance with company policies and procedures.

Key Responsibilities

• Supervise service coordinators, administrative staff, parts personnel, drivers, and warehouse staff to ensure efficient daily operations.

• Oversee the scheduling of vehicle servicing, repairs, and preventive maintenance.

• Coordinate with service advisors, technicians, customers, suppliers, and other departments to ensure smooth service operations and parts availability.

• Monitor service workflow, job assignments, and turnaround time to meet operational targets.

• Manage parts inventory, including stock monitoring, storage, replenishment, and proper handling.

• Monitor parts orders, deliveries, and usage to prevent shortages and service delays.

• Implement and enforce standard operating procedures (SOPs) for service operations, inventory management, and documentation.

• Conduct inventory audits and resolve discrepancies to maintain accurate stock records.

• Handle escalated customer complaints and service-related concerns.

• Maintain accurate service records, work orders, inventory reports, and other departmental documents.

• Prepare reports on service performance, inventory levels, operational costs, and team productivity.

• Train, coach, and evaluate team members to maintain service quality and operational standards.

• Ensure compliance with company policies, safety regulations, and service quality standards.

• Assist management with workforce planning, performance evaluations, and staff development.

• Identify and implement improvements in service processes, inventory control, and cost management.

• Perform other related duties as assigned by the immediate superior.

Qualifications

• Graduate of Automotive Technology, Mechanical Engineering, or any related field.

• With 1–5 years of experience in automotive service operations, preferably in an automotive dealership or truck service center.

• Experience as a Service Supervisor, Workshop Supervisor, Assistant Service Manager, or Service Manager is an advantage.

• Knowledgeable in vehicle maintenance, repair procedures, parts inventory management, and workshop operations.

• Strong leadership, communication, organizational, and problem-solving skills.

• Able to supervise personnel, manage daily operations, and resolve service-related issues.

• Proficient in preparing operational reports and maintaining accurate records.

• Willing to work on-site and follow the company's operational schedule.