Service Supervisor (Automotive Industry)

Autokid Mobility Solutions; Oas; Vor Ort; PHP 300.000 - 600.000; Vollzeit

Zusammenfassung

Autokid Mobility Solutions in the Philippines seeks a Service Supervisor to oversee daily service department operations, coordinate parts inventory, and manage administrative tasks to ensure timely service delivery and customer satisfaction. You will supervise coordinators, technicians, drivers, and warehouse staff.

The role requires a degree in automotive tech or mechanical engineering and 1–5 years in automotive service operations, with strong leadership and reporting skills.

Qualifikationen

• Graduate of Automotive Technology, Mechanical Engineering, or related field.
• 1–5 years of experience in automotive service operations.
• Experience as a Service Supervisor or similar role is an advantage.
• Knowledgeable in vehicle maintenance, parts inventory management, and workshop operations.
• Strong leadership, communication, organizational, and problem-solving skills.
• Able to supervise personnel, manage daily operations, and resolve service-related issues.
• Proficient in preparing operational reports and maintaining accurate records.
• Willing to work on-site and follow the company's operational schedule.

Aufgaben

• Supervise service coordinators, administrative staff, parts personnel, drivers, and warehouse staff.
• Oversee scheduling of vehicle servicing, repairs, and preventive maintenance.
• Coordinate with service advisors, technicians, customers, suppliers, and other departments.
• Monitor service workflow, job assignments, and turnaround time to meet targets.
• Manage parts inventory, stock monitoring, replenishment, and handling.
• Monitor parts orders, deliveries, and usage to prevent shortages and delays.
• Implement SOPs for service ops, inventory management, and documentation.
• Conduct inventory audits and resolve discrepancies.
• Handle escalated customer complaints and service-related concerns.
• Maintain accurate service records, work orders, and inventory reports.
• Prepare reports on service performance, inventory levels, costs, and productivity.
• Train, coach, and evaluate team members to maintain quality.

Kenntnisse

Leadership

Communication

Organization

Problem-solving

Ausbildung

Bachelor's degree in Automotive Technology

Bachelor's degree in Mechanical Engineering

Jobbeschreibung

Job Summary

The Service Supervisor is responsible for overseeing daily service department operations, service coordination, parts inventory management, and administrative activities to ensure efficient operations, timely service delivery, customer satisfaction, and compliance with company policies and procedures.

Key Responsibilities

• Supervise service coordinators, administrative staff, parts personnel, drivers, and warehouse staff to ensure efficient daily operations.

• Oversee the scheduling of vehicle servicing, repairs, and preventive maintenance.

• Coordinate with service advisors, technicians, customers, suppliers, and other departments to ensure smooth service operations and parts availability.

• Monitor service workflow, job assignments, and turnaround time to meet operational targets.

• Manage parts inventory, including stock monitoring, storage, replenishment, and proper handling.

• Monitor parts orders, deliveries, and usage to prevent shortages and service delays.

• Implement and enforce standard operating procedures (SOPs) for service operations, inventory management, and documentation.

• Conduct inventory audits and resolve discrepancies to maintain accurate stock records.

• Handle escalated customer complaints and service-related concerns.

• Maintain accurate service records, work orders, inventory reports, and other departmental documents.

• Prepare reports on service performance, inventory levels, operational costs, and team productivity.

• Train, coach, and evaluate team members to maintain service quality and operational standards.

• Ensure compliance with company policies, safety regulations, and service quality standards.

• Assist management with workforce planning, performance evaluations, and staff development.

• Identify and implement improvements in service processes, inventory control, and cost management.

• Perform other related duties as assigned by the immediate superior.

Qualifications

• Graduate of Automotive Technology, Mechanical Engineering, or any related field.

• With 1–5 years of experience in automotive service operations, preferably in an automotive dealership or truck service center.

• Experience as a Service Supervisor, Workshop Supervisor, Assistant Service Manager, or Service Manager is an advantage.

• Knowledgeable in vehicle maintenance, repair procedures, parts inventory management, and workshop operations.

• Strong leadership, communication, organizational, and problem-solving skills.

• Able to supervise personnel, manage daily operations, and resolve service-related issues.

• Proficient in preparing operational reports and maintaining accurate records.

• Willing to work on-site and follow the company's operational schedule.