Service Leader - Housekeeping

Shangri-La's Boracay Resort & Spa; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Makati Shangri-La, Manila is seeking a Service Leader - Housekeeping to oversee daily housekeeping operations and uphold service quality in a luxury hotel in Manila's central business district. You will supervise staff, ensure pristine guest rooms, and coordinate with Engineering for maintenance issues.

The ideal candidate communicates in English, enjoys guest interaction, and leads with a can-do attitude while maintaining high standards of cleanliness and guest satisfaction.

Qualifications

• Takes pride in being a hotelier.
• Enjoys interacting with people.
• Fully understands room operations.
• Communicates with fluency in English (and local language).
• Must be detail-focused and guest-oriented.
• Has strong interpersonal skills.
• Enjoys problem solving with a can-do attitude.
• Enjoys being challenged.

Responsibilities

• Ensure smooth daily running of the housekeeping operation.
• Support the Service Manager in maintaining service quality.
• Supervise the team performance and process flow.
• Maintain and clean guest rooms and replenish room supplies.
• Maintain and clean bathrooms and replenish bathroom amenities.
• Tidy and arrange guest belongings when cleaning the room.
• Ensure quality assurance standards are met at all times.
• Maintain and clean hotel corridors.
• Report any maintenance-related issues to the Engineering Department.
• Interact and assist guests professionally when needed.

Job description

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top‑of‑the‑line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Housekeeping.

As a Service Leader - Housekeeping, we rely on you to:

• Ensure smooth daily running of the housekeeping operation
• Support the Service Manager in maintaining service quality
• Supervise the team performance and process flow
• Maintain and clean guest rooms and replenish room supplies
• Maintain and clean bathrooms and replenish bathroom amenities
• Tidy and arrange guest belongings when cleaning the room
• Ensure quality assurance standards are met at all times
• Maintain and clean hotel corridors
• Report any maintenance-related issues to the Engineering Department
• Interact and assist guests professionally when needed

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Communicates with fluency in English (and local language)
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can‑do attitude
• Enjoys being challenged