Asst Outlet Manager

Shangri-La Group; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive benefits

Recognition programs

Colleague stay/travel perks

Job summary

Shangri-La Makati invites applications for Assistant Outlet Manager to oversee day-to-day operations in a luxury dining environment. You will support the outlet manager, drive service standards, and mentor front-of-house staff to ensure guest satisfaction.

The role demands a passion for Food & Beverage, strong communication in English, and experience in a 5-star hotel or luxury restaurant. Join us for a career that values growth, teamwork, and exceptional hospitality.

Qualifications

• Experience in luxury restaurant or 5* hotel environment.
• Fluent in English and local language.
• Strong leadership and guest service mindset.
• Creative with attention to detail.

Responsibilities

• Support the outlet manager in daily operations
• Maximise the outlet's performance and guest satisfaction
• Provide solutions to recurring issues and train staff as needed

Skills

Leadership

Customer service

Staff training

English language

Job description

Job Description:

Find your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through hearfelt hospitality since 1971 - and that spirit continuous to guide us today.

As we look ahead to new horizon, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world - through joy, shared purpose, and our Asian art of hosting.

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

Asst. Outlet Manager, you will be involved in day to day running of the assigned area in connection with staffing, customer services, maximizing profit and product quality according to SLIM and Hotel Standards. You will assist in implementing all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies.

Key Responsibilitites

• Support the outlet manager in daily operations
• To assist in maximising the performance of the outlet
• Provide solutions to solve recurring issues in the outlet
• Train and mentor staff whenever appropriate

About You

• Has a passion for Food & Beverage.
• Enjoys interacting with people.
• Communicates and writes with fluency in English (and local language).
• Must have experience working in either a luxury restaurant or a 5* hotel environment.
• A friendly, helpful and trustworthy leader.
• Creative with an eye for detail.
• Enjoys planning, organising and problem solving.
• Enjoys being challenged.
• Willing to work shifts.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.