Duty Manager

Shangri-La Group; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Makati Shangri-La, Manila is seeking a Duty Manager to oversee front desk operations and guest experience in our luxury hotel in the heart of Manila's business district.

You will supervise the front desk team, keep colleagues updated on products and services, and monitor arrivals and departures from a guest-centric perspective. English fluency and hotel management background are highly valued.

Qualifications

• Must have leadership experience in hotel operations
• Strong customer service orientation and guest-focus
• Excellent interpersonal and communication skills
• Fluent in English; local language proficiency a plus
• Solid understanding of room operations and front desk processes
• Experience in luxury hotel environment preferred

Responsibilities

• Enhance overall guest experience during stay
• Supervise and direct the front desk team
• Keep colleagues up-to-date with hotel products and services
• Monitor arrivals and departures from a guest-experience perspective

Skills

Leadership

Customer Service

Interpersonal Skills

English Fluency

Front Desk Operations

Room Operations

Education

Hotel management education

Job description

Job Description:

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

We are hiring for a Duty Manager.

As a Duty Manager, We Rely On You To

• Enhance overall guest experience during their stay
• Supervise and direct the front desk team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Is a self-starter
• Is a friendly, helpful and trustworthy leader
• Fully understands room operations
• Fully understands front desk operations
• Communicates and writes with fluency in English (as well as the local language)
• Has experience in the same capacity, preferably in a luxury hotel
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills