Duty Manager

Shangri-La's Boracay Resort & Spa; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Makati Shangri-La, Manila is seeking a proactive Duty Manager to lead the front desk team and ensure an exceptional guest experience. You will supervise daily operations, brief colleagues on hotel products and services, and monitor arrivals and departures with a guest-centric perspective.

The ideal candidate takes pride in being a hotelier, is a self-starter with strong interpersonal skills, and communicates fluently in English.

Qualifications

• Must have strong interpersonal and leadership abilities.
• Self-starter with proactive attitude and guest-first mindset.
• Fluent English communication; additional local language is a plus.

Responsibilities

• Lead the front desk team and supervise daily operations.
• Ensure colleagues are up-to-date with hotel products and services.
• Monitor arrivals and departures from a guest experience perspective.

Skills

Interpersonal skills

Leadership

Self-starter

English fluency

Front desk operations

Room operations understanding

Education

Hotel management education

Job description

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Duty Manager.

As a Duty Manager, we rely on you to:

• Enhance overall guest experience during their stay
• Supervise and direct the front desk team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective

We are looking for someone who:

• Takes pride in being a hotelier
• Is a self-starter
• Is a friendly, helpful and trustworthy leader
• Fully understands room operations
• Fully understands front desk operations
• Communicates and writes with fluency in English (as well as the local language)
• Has experience in the same capacity, preferably in a luxury hotel
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills