Service Manager- F&B Service (Lobby Lounge)

Shangri-La's Boracay Resort & Spa; Manila; On-site; PHP 781,000 - 1,004,000; Full time

Job summary

Edsa Shangri-La Manila in Manila is seeking a Service Manager- Lobby Lounge to lead daily restaurant operations in a luxury hotel environment.

You will forecast monthly needs, create weekly schedules, and monitor profitability to optimise revenue while ensuring an exceptional guest experience.

The ideal candidate has extensive hotel restaurant experience, a college degree, strong English, and proven leadership in fast-paced settings.

Qualifications

• Preferably college graduate.
• 5 years experience in an international hotel and 2 years in the same capacity.
• Well versed in hotel Restaurant operations.
• Knowledgeable in P&L reporting.
• Fluent in English (and local language).
• Willing to work shifts.
• Experience in luxury restaurant or 5-star hotel environment.
• Friendly, helpful and trustworthy leader.
• Strong planning, organizing and problem solving skills.
• Enjoys engaging with restaurant guests.

Responsibilities

• Ensure smooth restaurant operations, assist with forecasting, weekly schedules, and profitability evaluation.
• Optimise profitability of restaurant and drive revenue.
• Maximise and maintain the restaurant's performance.
• Create an exceptional experience for our guests.

Skills

Restaurant operations

P&L reporting

Team leadership

Customer engagement

English communication

Education

College degree

Job description

Edsa Shangri-La Manila

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

As a Service Manager- Lobby Lounge, we rely on you to:

• Ensure a smooth restaurant operation at all times , assist with monthly forecasting, weekly schedule, restaurant profitability evaluation
• Optimise profitability of restaurant and drive revenue
• Maximise and maintain the restaurant's performance
• Create an exceptional experience for our guests

We are looking for someone who:

• Preferably a college graduate
• Preferably with5 years experience in an international hotel and2 years in the same capacity
• Well versed in hotel Restaurant operations
• Must be up to date with new trends available in the market
• Knowledgeable in P&L Report
• Has a passion for Food & Beverage
• Enjoys interacting with people
• Communicates and writes with fluency in English (and local language)
• Willing to work shifts
• Must have experience working in either a luxury restaurant or a 5* hotel environment
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Able to engage with restaurant guests
• A self-starter and can drive the team to optimize business revenues
• Solution-driven and able to work in a fast paced environment