Service Manager- F&B Service (Lobby Lounge)

Shangri-La Group; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Edsa Shangri-La Manila is seeking a Service Manager for the Lobby Lounge to oversee operations, contribute to monthly forecasting, weekly schedules, and profitability evaluation. You will optimise profitability, drive revenue, and create an exceptional guest experience.

The ideal candidate has 5 years in an international hotel and at least 2 years in a similar role, with strong English communication and a passion for Food & Beverage.

Qualifications

• Preferably a college graduate.
• Preferably with 5 years experience in an international hotel and 2 years in the same capacity.
• Well versed in hotel Restaurant operations
• Must be up to date with new trends available in the market
• Knowledgeable in P&L Report
• Has a passion for Food & Beverage
• Enjoys interacting with people
• Communicates and writes with fluency in English (and local language)
• Willing to work shifts
• Must have experience working in either a luxury restaurant or a 5* hotel environment
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Able to engage with restaurant guests
• A self-starter and can drive the team to optimize business revenues
• Solution-driven and able to work in a fast paced environment

Responsibilities

• Ensure a smooth restaurant operation at all times, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation
• Optimise profitability of restaurant and drive revenue
• Maximise and maintain the restaurant's performance
• Create an exceptional experience for our guests

Skills

English fluency

Guest interaction

Leadership

Food & Beverage passion

Problem solving

Team motivation

Fast-paced environment

Education

College degree

Tools

P&L reporting

Job description

Edsa Shangri-La Manila

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

Edsa Shangri-La Manila

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

As a Service Manager- Lobby Lounge, we rely on you to:

• Ensure a smooth restaurant operation at all times , assist with monthly forecasting, weekly schedule, restaurant profitability evaluation
• Optimise profitability of restaurant and drive revenue
• Maximise and maintain the restaurant's performance
• Create an exceptional experience for our guests

We Are Looking For Someone Who

• Preferably a college graduate
• Preferably with 5 years experience in an international hotel and 2 years in the same capacity
• Well versed in hotel Restaurant operations
• Must be up to date with new trends available in the market
• Knowledgeable in P&L Report
• Has a passion for Food & Beverage
• Enjoys interacting with people
• Communicates and writes with fluency in English (and local language)
• Willing to work shifts
• Must have experience working in either a luxury restaurant or a 5* hotel environment
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Able to engage with restaurant guests
• A self-starter and can drive the team to optimize business revenues
• Solution-driven and able to work in a fast paced environment