Service Engineer

DKSH; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

DKSH is seeking a Service Engineer to install, maintain, calibrate, and repair analytical instruments (HPLC, GC, UV-Vis, FTIR, LC-MS) across various industries. You will serve as the frontline technical contact for customers, ensuring optimal system performance and adherence to GMP/ISO standards.

You will perform on-site installations, IQ/OQ protocols, preventive maintenance, and basic user training while collaborating with sales and product teams.

Qualifications

• Minimum: Diploma or Bachelor’s in Electronics, Instrumentation, Biomedical Engineering, Mechatronics, or Applied Sciences.
• Preferred: Bachelor’s in Analytical Chemistry, Biotechnology, or Physics for complex instruments.
• Certifications in calibration, ISO standards, or safety procedures are an asset.
• Solid understanding of electrical, mechanical and analytical systems.

Responsibilities

• Install and commission analytical instruments onsite and verify IQ/OQ where required.
• Perform preventive and corrective maintenance; diagnose and repair hardware/software issues.
• Provide technical support and user training post-installation; escalate complex cases as needed.
• Maintain service logs, installation reports and calibration certificates; ensure GMP/ISO/safety compliance.
• Coordinate with support, sales and product teams for seamless customer service.

Skills

Troubleshooting

Customer service

Communication

Self-motivated

Travel willingness

English skills

Education

Diploma/Bachelor in Electronics/Instrumentation/Mechatronics

Bachelor in Analytical Chemistry/Physics/Biotechnology

Tools

Electrical schematics

Calibration tools

Job description

Job Description:

The Service Engineer is responsible for the installation, maintenance,calibration, and repair of analytical instrumentation (e.g., HPLC, GC, UVVis, FTIR, LC-MS). This individual serves as the frontline technical contactfor customers, ensuring optimal performance of systems and delivering high-quality service in alignment with customer expectations and industry standards.

A Service Engineer for Equipment & Analytical Instruments, he orshe will be the face of the company’s technical service team,working directly with customers to ensure their instrumentsoperate reliably and efficiently. Responsibilities will include systeminstallations, troubleshooting mechanical and electronic issues,performing preventative maintenance, and providing basic usertraining. This role requires a mix of hands-on technical skill,professionalism, and a strong customer service mindset. He or she will support a variety of industries, includingpharmaceuticals, food & beverage, chemicals, mining, semicon and academic research. The ideal candidate combines a strongtechnical foundation in instrumentation with the ability tocommunicate effectively, manage time independently, and work infield-based or laboratory environments.

Responsibilities:

Installation & Commissioning

• Perform on-site installation and system qualification of analytical instruments.
• Verify equipment performance through IQ/OQ protocols in compliance with customer or regulatory requirements.

Preventive & Corrective Maintenance

• Conduct regular preventive maintenance as per service schedules.
• Diagnose and repair hardware, software, or performance-related issues.
• Replace faulty components and update firmware/software as needed.

Customer Support & Training

• Provide technical support to end-users on basic troubleshooting and system care.
• Deliver user training post-installation to ensure successful handover.
• Escalate complex cases to application specialists or technical support engineers as required.

Documentation & Compliance

• Maintain accurate service logs, installation reports, and calibration certificates.
• Adhere to company and industry compliance requirements (e.g., GMP, ISO, safety).
• Manage inventory and parts usage during field service operations.

Internal Collaboration

• Coordinate with technical support, sales, and product teams for seamless customer service.
• Provide feedback on recurring issues or design flaws to engineering or QA teams.
• Assist in creating service SOPs and best practice documentation.

Education Requirements:

Minimum: Diploma or Bachelors degree in Electronics Engineering,Instrumentation, Biomedical Engineering, Mechatronics, or AppliedSciences.
Preferred: Bachelor’s degree in Analytical Chemistry, Biotechnology, orPhysics, especially for complex instruments like LC-MS or spectroscopy
platforms. Certifications in equipment calibration, ISO standards, or safetyprocedures are an asset.

Other Qualifications:

• Solid understanding of electrical, mechanical & analytical systems.
• Ability to read and interpret circuit diagrams, service manuals, and technical drawings.
• Strong troubleshooting and analytical thinking skills.
• Excellent interpersonal and communication skills.
• Self-motivated, organized, and capable of working independently incustomer-facing roles.
• Proficiency in English; other languages are a plus depending on region.
• Valid driver’s license and willingness to travel anywhere in Luzon