Service Engineer

DKSH Group; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

DKSH Group in Taguig, Philippines, is seeking a Service Engineer responsible for installation, maintenance, calibration, and repair of analytical instrumentation (HPLC, GC, UV-Vis, FTIR, LC-MS).

You will work directly with customers, perform IQ/OQ, preventive maintenance, and provide basic user training, ensuring instruments operate reliably and safely in pharma, food & beverage, chemicals, and related sectors.

Qualifications

• Minimum education in electronics/instrumentation or applied sciences.
• Experience with analytical instrumentation is a plus.
• Strong troubleshooting and communication skills.

Responsibilities

• Install and qualify analytical instruments on-site (IQ/OQ).
• Perform preventive and corrective maintenance, diagnose issues, and replace components.
• Provide basic user training and ensure customer satisfaction.
• Maintain service logs and comply with GMP/ISO standards.

Skills

Troubleshooting

Analytical thinking

Customer communication

Time management

Education

Diploma/Bachelor in Electronics Engineering, Instrumentation, Biomedical Engineering, Mechatronics, or Applied Sciences

Bachelor’s in Analytical Chemistry, Biotechnology or Physics (preferred)

Tools

IQ/OQ protocols

Calibration equipment

Diagnostic software

Job description

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Location: Taguig, PH, PH

Global Business Unit: TEC

Job Function: Sales

Requisition Number: 224231

Description

The Service Engineer is responsible for the installation, maintenance,calibration, and repair of analytical instrumentation (e.g., HPLC, GC, UVVis, FTIR, LC-MS). This individual serves as the frontline technical contactfor customers, ensuring optimal performance of systems and delivering high-quality service in alignment with customer expectations and industry standards.

A Service Engineer for Equipment & Analytical Instruments, he orshe will be the face of the company’s technical service team,working directly with customers to ensure their instrumentsoperate reliably and efficiently. Responsibilities will include systeminstallations, troubleshooting mechanical and electronic issues,performing preventative maintenance, and providing basic usertraining. This role requires a mix of hands-on technical skill,professionalism, and a strong customer service mindset. He or she will support a variety of industries, includingpharmaceuticals, food & beverage, chemicals, mining, semicon and academic research. The ideal candidate combines a strongtechnical foundation in instrumentation with the ability tocommunicate effectively, manage time independently, and work infield-based or laboratory environments.

Responsibilities

Installation & Commissioning

• Perform on-site installation and system qualification of analyticalinstruments.
• Verify equipment performance through IQ/OQ protocols incompliance with customer or regulatory requirements.

Preventive & Corrective Maintenance

• Conduct regular preventive maintenance as per service schedules.
• Diagnose and repair hardware, software, or performance-relatedissues.
• Replace faulty components and update firmware/software asneeded.

Customer Support & Training

• Provide technical support to end-users on basic troubleshootingand system care.
• Deliver user training post-installation to ensure successfulhandover.
• Escalate complex cases to application specialists or technicalsupport engineers as required.

Documentation & Compliance

• Maintain accurate service logs, installation reports, and calibrationcertificates.
• Adhere to company and industry compliance requirements (e.g.,GMP, ISO, safety).
• Manage inventory and parts usage during field service operations.

Internal Collaboration

• Coordinate with technical support, sales, and product teams forseamless customer service.
• Provide feedback on recurring issues or design flaws to engineeringor QA teams.
• Assist in creating service SOPs and best practice documentation.

Education Requirements

• Minimum: Diploma or Bachelor's degree in Electronics Engineering,Instrumentation, Biomedical Engineering, Mechatronics, or AppliedSciences.
• Preferred: Bachelor’s degree in Analytical Chemistry, Biotechnology, orPhysics, especially for complex instruments like LC-MS or spectroscopy platforms. Certifications in equipment calibration, ISO standards, or safetyprocedures are an asset.

Other Qualifications

• Solid understanding of electrical, mechanical & analytical systems.
• Ability to read and interpret circuit diagrams, service manuals, andtechnical drawings.
• Strong troubleshooting and analytical thinking skills.
• Excellent interpersonal and communication skills.
• Self-motivated, organized, and capable of working independently incustomer-facing roles.
• Proficiency in English; other languages are a plus depending on region.
• Valid driver’s license and willingness to travel anywhere in Luzon