Field Service Engineer – Analytical Instrumentation

DKSH; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

DKSH is seeking a Service Engineer to install, maintain, calibrate, and repair analytical instruments (HPLC, GC, UV-Vis, FTIR, LC-MS) across various industries. You will serve as the frontline technical contact for customers, ensuring optimal system performance and adherence to GMP/ISO standards.

You will perform on-site installations, IQ/OQ protocols, preventive maintenance, and basic user training while collaborating with sales and product teams.

Qualifications

• Minimum: Diploma or Bachelor’s in Electronics, Instrumentation, Biomedical Engineering, Mechatronics, or Applied Sciences.
• Preferred: Bachelor’s in Analytical Chemistry, Biotechnology, or Physics for complex instruments.
• Certifications in calibration, ISO standards, or safety procedures are an asset.
• Solid understanding of electrical, mechanical and analytical systems.

Responsibilities

• Install and commission analytical instruments onsite and verify IQ/OQ where required.
• Perform preventive and corrective maintenance; diagnose and repair hardware/software issues.
• Provide technical support and user training post-installation; escalate complex cases as needed.
• Maintain service logs, installation reports and calibration certificates; ensure GMP/ISO/safety compliance.
• Coordinate with support, sales and product teams for seamless customer service.

Skills

Troubleshooting

Customer service

Communication

Self-motivated

Travel willingness

English skills

Education

Diploma/Bachelor in Electronics/Instrumentation/Mechatronics

Bachelor in Analytical Chemistry/Physics/Biotechnology

Tools

Electrical schematics

Calibration tools

Job description

DKSH is seeking a Service Engineer to install, maintain, calibrate, and repair analytical instruments (HPLC, GC, UV-Vis, FTIR, LC-MS) across various industries. You will serve as the frontline technical contact for customers, ensuring optimal system performance and adherence to GMP/ISO standards.

You will perform on-site installations, IQ/OQ protocols, preventive maintenance, and basic user training while collaborating with sales and product teams.