Service Dispatcher: Scheduling & Operations Support

Ibex Limited; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Ibex Limited is seeking an Administrative Service Dispatcher who supports sales and operations with essential administrative tasks. The role dispatches service calls for branch customers and ensures accurate paperwork with attention to detail and accuracy.

The position requires excellent customer service, the drive to exceed expectations, and the ability to coordinate schedules and liaise across branches and head office in a fast-paced environment.

Qualifications

• Proficient with Microsoft Office Suite and data entry accuracy.
• Experience as a dispatcher in the security industry is preferred.
• Strong attention to detail and delivering quality customer service.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Coordinate, schedule, and book jobs for residential and small business installs.
• Manage branch box sales, check in freight and deliveries, and order parts.
• Manage technician schedules to ensure timeliness of scheduled calls.
• Create job packets for installs.
• Ensure efficient flow of paperwork and reports.
• Work as a liaison between the operations manager and the branch employees.
• Work as a liaison between the branch office and Interface home office.
• Audit paperwork for accuracy and content; assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team.
• Gather all required paperwork and information for closing tickets and send to branch closeouts.
• Assist in other general administrative duties that arise.
• Maximize branch productivity through the use of Word and Excel.
• Perform other duties as assigned by manager.

Skills

Microsoft Office Suite

Dispatcher experience

Detail-oriented

Time management

Team collaboration

Tools

Microsoft Office

Job description

Ibex Limited is seeking an Administrative Service Dispatcher who supports sales and operations with essential administrative tasks. The role dispatches service calls for branch customers and ensures accurate paperwork with attention to detail and accuracy.

The position requires excellent customer service, the drive to exceed expectations, and the ability to coordinate schedules and liaise across branches and head office in a fast-paced environment.