Dispatcher / Customer Service Representative | Alabang On Site | Night Shift

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 223,000 - 402,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Alabang seeks an Administrative Service Dispatcher to support sales and operations with all administrative functions.

This on-site role requires strong communication, accuracy, and exceptional customer service to meet and exceed branch expectations. You will schedule, dispatch, and book jobs for residential and small business installs, manage branch paperwork, and liaise between the branch and US Security Systems home office.

Qualifications

• Proficient with Microsoft Office Suite, especially Word and Excel.
• Experience as a dispatcher in the security industry preferred.
• Detail-oriented with a strong focus on accuracy, quality of work, and customer service.

Responsibilities

• Coordinate, schedule, and book jobs for all residential and small business installs.
• Manage all branch box sales, check in freight and deliveries, and order parts.
• Manage technician schedules to ensure timeliness of scheduled calls.
• Create job packets for installs.
• Ensure efficient flow of paperwork and reports.
• Work as a liaison between the operations manager and the branch employees.
• Work as a liaison between the branch office and the client's home office (US Security Systems).
• Audit paperwork for accuracy and content; assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team.
• Gather all required paperwork and information for closing tickets and send to branch closeouts.
• Assist in other general administrative duties as assigned by manager.
• Maximize branch productivity through the use of Word and Excel.
• Perform other duties as assigned by manager.

Skills

MS Office

Dispatcher experience

Attention to detail

Time management

Teamwork

Fast-paced environment

Job description

This will be Work On Site in IBEX Alabang, and on a Night Shift.

The Service Dispatcher reports to the Service Dispatch Manager. This position supports sales and operations departments with all administrative functions. This position dispatches service calls for the Branch customers. The role Administrative Service Dispatcher requires strong communication skills and attention to detail and accuracy. This position requires excellent customer service skills and the drive and ability to exceed customer expectations.

Responsibilities

• Coordinate, schedule, and book jobs for all residential and small business installs.
• Manage all branch box sales, check in freight and deliveries, and order parts.
• Manage technician schedules to ensure timeliness of scheduled calls.
• Create job packets for installs.
• Ensure efficient flow of paperwork and reports.
• Work as a liaison between the operations manager and the branch employees.
• Work as a liaison between the branch office and the client's (US Security Systems) home office.
• Audit paperwork for accuracy and content; Assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team.
• Gather all required paperwork and information for closing tickets and send to branch closeouts.
• Assist in othergeneral administrative duties that arise.
• Maximize branch productivity through the use of Word and Excel.
• Perform other duties as assigned by manager.

Knowledge and Skill

• Proficient with Microsoft Office Suite especially word and Excel.
• Prior work experience as a dispatcher in the security industry, preferred.
• Detail-oriented with a strong focus on accuracy, quality of work, and customer service.
• Demonstrates initiative and ability to handle multiple tasks/responsibilities under pressure.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work with others and contribute to a positive team/work environment.
• Strong organizational skills.
• High degree of professionalism and ability to work in a fast-paced environment.