Service Dispatch & Scheduling Coordinator

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 200,000 - 320,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Administrative Service Dispatcher in Metro Manila to support sales and operations with scheduling, paperwork, and branch coordination.

You will coordinate residential and small business installs, manage parts and deliveries, and liaise between branch and home office to ensure accurate, timely ticket closures. Ideal candidates are detail‑oriented, with strong communication and time management skills, and proven dispatcher or administrative

Qualifications

• Proficient with Microsoft Office Suite, especially Word and Excel.
• Detail-oriented with a strong focus on accuracy, quality of work, and customer service.
• Demonstrates initiative and ability to handle multiple tasks under pressure.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work with others and contribute to a positive team/work environment.

Responsibilities

• Coordinate, schedule, and book jobs for all residential and small business installs.
• Manage all branch box sales, check in freight and deliveries, and order parts.
• Manage technician schedules to ensure timeliness of scheduled calls.
• Create job packets for installs.
• Ensure efficient flow of paperwork and reports.
• Work as a liaison between the operations manager and the branch employees.
• Work as a liaison between the branch office and Interface home office.
• Audit paperwork for accuracy and content; assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team.
• Gather all required paperwork and information for closing tickets and send to branch closeouts.
• Assist in other general administrative duties that arise.
• Maximize branch productivity through the use of Word and Excel.
• Perform other duties as assigned by manager.

Skills

Microsoft Office

Excel

Dispatcher experience

Attention to detail

Time management

Customer service

Communication skills

Job description

IBEX Global Solutions (Philippines) Inc. is seeking an Administrative Service Dispatcher in Metro Manila to support sales and operations with scheduling, paperwork, and branch coordination.

You will coordinate residential and small business installs, manage parts and deliveries, and liaise between branch and home office to ensure accurate, timely ticket closures. Ideal candidates are detail‑oriented, with strong communication and time management skills, and proven dispatcher or administrative