Service Dispatcher & Operations Coordinator

ibex; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

ibex is seeking an Administrative Service Dispatcher in the Philippines to support sales and operations by handling all dispatch-related administrative tasks. The role requires excellent communication, attention to detail, and a strong customer-service orientation to exceed client expectations.

You will coordinate and schedule installs, manage parts and freight, and liaise between branch and home office. A fast-paced environment demands multitasking and professionalism.

Qualifications

• Experience as a dispatcher in the security industry is preferred.
• Strong communication and customer service focus.
• Detail-oriented with accuracy and quality of work.
• Ability to multitask and meet deadlines under pressure.
• Excellent time management and organizational skills.
• Professional and team-oriented.

Responsibilities

• Coordinate, schedule, and book jobs for residential and small business installs.
• Manage branch box sales, check freight/deliveries, and parts orders.
• Coordinate technician schedules for timely calls.
• Create job packets for installs.
• Ensure efficient paperwork and reports flow.
• Liaise between operations manager, branch employees, and Interface home office.
• Audit paperwork for accuracy; update job list before Sales Order entry.
• Collect all required closing tickets paperwork and forward to branch closeouts.
• Provide general administrative support as needed.
• Maximize branch productivity using Word and Excel.
• Perform other duties as assigned by manager.

Skills

Microsoft Office

Dispatcher experience

Attention to detail

Time management

Team collaboration

Organizational skills

Professionalism

Tools

Microsoft Word

Microsoft Excel

Office Suite

Job description

ibex is seeking an Administrative Service Dispatcher in the Philippines to support sales and operations by handling all dispatch-related administrative tasks. The role requires excellent communication, attention to detail, and a strong customer-service orientation to exceed client expectations.

You will coordinate and schedule installs, manage parts and freight, and liaise between branch and home office. A fast-paced environment demands multitasking and professionalism.