Service Dispatcher

Ibex Limited; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Ibex Limited is seeking an Administrative Service Dispatcher who supports sales and operations with essential administrative tasks. The role dispatches service calls for branch customers and ensures accurate paperwork with attention to detail and accuracy.

The position requires excellent customer service, the drive to exceed expectations, and the ability to coordinate schedules and liaise across branches and head office in a fast-paced environment.

Qualifications

• Proficient with Microsoft Office Suite and data entry accuracy.
• Experience as a dispatcher in the security industry is preferred.
• Strong attention to detail and delivering quality customer service.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Coordinate, schedule, and book jobs for residential and small business installs.
• Manage branch box sales, check in freight and deliveries, and order parts.
• Manage technician schedules to ensure timeliness of scheduled calls.
• Create job packets for installs.
• Ensure efficient flow of paperwork and reports.
• Work as a liaison between the operations manager and the branch employees.
• Work as a liaison between the branch office and Interface home office.
• Audit paperwork for accuracy and content; assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team.
• Gather all required paperwork and information for closing tickets and send to branch closeouts.
• Assist in other general administrative duties that arise.
• Maximize branch productivity through the use of Word and Excel.
• Perform other duties as assigned by manager.

Skills

Microsoft Office Suite

Dispatcher experience

Detail-oriented

Time management

Team collaboration

Tools

Microsoft Office

Job description

Overview

The Service Dispatcher reports to the Service Dispatch Manager.This position supports sales and operations departments with all administrative functions. This position dispatches service calls for the Branch customers. The role Administrative Service Dispatcher requires strong communication skills and attention to detail and accuracy.This position requires excellent customer service skills and the drive and ability to exceed customer expectations.

Responsibilities

Responsibilities

• Coordinate, schedule, and book jobs for all residential and small business installs.
• Manage all branch box sales, check in freight and deliveries, and order parts.
• Manage technician schedules to ensure timeliness of scheduled calls.
• Create job packets for installs.
• Ensure efficient flow of paperwork and reports.
• Work as a liaison between the operations manager and the branch employees.
• Work as a liaison between the branch office and Interface home office.
• Audit paperwork for accuracy and content; Assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team.
• Gather all required paperwork and information for closing tickets and send to branch closeouts.
• Assist in other general administrative duties that arise.
• Maximize branch productivity through the use of Word and Excel.
• Perform other duties as assigned by manager.

Qualifications

Knowledge and Skill

• Proficient with Microsoft Office Suite especially word and Excel.
• Prior work experience as a dispatcher in the security industry, preferred.
• Detail-oriented with a strong focus on accuracy, quality of work, and customer service.
• Demonstrates initiative and ability to handle multiple tasks/responsibilities under pressure.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work with others and contribute to a positive team/work environment.
• Strong organizational skills.
• High degree of professionalism and ability to work in a fast-paced environment.