Service Dispatcher

ibex; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

ibex is seeking an Administrative Service Dispatcher in the Philippines to support sales and operations by handling all dispatch-related administrative tasks. The role requires excellent communication, attention to detail, and a strong customer-service orientation to exceed client expectations.

You will coordinate and schedule installs, manage parts and freight, and liaise between branch and home office. A fast-paced environment demands multitasking and professionalism.

Qualifications

• Experience as a dispatcher in the security industry is preferred.
• Strong communication and customer service focus.
• Detail-oriented with accuracy and quality of work.
• Ability to multitask and meet deadlines under pressure.
• Excellent time management and organizational skills.
• Professional and team-oriented.

Responsibilities

• Coordinate, schedule, and book jobs for residential and small business installs.
• Manage branch box sales, check freight/deliveries, and parts orders.
• Coordinate technician schedules for timely calls.
• Create job packets for installs.
• Ensure efficient paperwork and reports flow.
• Liaise between operations manager, branch employees, and Interface home office.
• Audit paperwork for accuracy; update job list before Sales Order entry.
• Collect all required closing tickets paperwork and forward to branch closeouts.
• Provide general administrative support as needed.
• Maximize branch productivity using Word and Excel.
• Perform other duties as assigned by manager.

Skills

Microsoft Office

Dispatcher experience

Attention to detail

Time management

Team collaboration

Organizational skills

Professionalism

Tools

Microsoft Word

Microsoft Excel

Office Suite

Job description

Overview

The Service Dispatcher reports to the Service Dispatch Manager.This position supports sales and operations departments with all administrative functions. This position dispatches service calls for the Branch customers. The role Administrative Service Dispatcher requires strong communication skills and attention to detail and accuracy.This position requires excellent customer service skills and the drive and ability to exceed customer expectations.

Responsibilities

Responsibilities

• Coordinate, schedule, and book jobs for all residential and small business installs.
• Manage all branch box sales, check in freight and deliveries, and order parts.
• Manage technician schedules to ensure timeliness of scheduled calls.
• Create job packets for installs.
• Ensure efficient flow of paperwork and reports.
• Work as a liaison between the operations manager and the branch employees.
• Work as a liaison between the branch office and Interface home office.
• Audit paperwork for accuracy and content; Assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team.
• Gather all required paperwork and information for closing tickets and send to branch closeouts.
• Assist in other general administrative duties that arise.
• Maximize branch productivity through the use of Word and Excel.
• Perform other duties as assigned by manager.

Qualifications

Knowledge and Skill

• Proficient with Microsoft Office Suite especially word and Excel.
• Prior work experience as a dispatcher in the security industry, preferred.
• Detail-oriented with a strong focus on accuracy, quality of work, and customer service.
• Demonstrates initiative and ability to handle multiple tasks/responsibilities under pressure.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work with others and contribute to a positive team/work environment.
• Strong organizational skills.
• High degree of professionalism and ability to work in a fast-paced environment.