Service Dispatcher

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 200,000 - 320,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Administrative Service Dispatcher in Metro Manila to support sales and operations with scheduling, paperwork, and branch coordination.

You will coordinate residential and small business installs, manage parts and deliveries, and liaise between branch and home office to ensure accurate, timely ticket closures. Ideal candidates are detail‑oriented, with strong communication and time management skills, and proven dispatcher or administrative

Qualifications

• Proficient with Microsoft Office Suite, especially Word and Excel.
• Detail-oriented with a strong focus on accuracy, quality of work, and customer service.
• Demonstrates initiative and ability to handle multiple tasks under pressure.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work with others and contribute to a positive team/work environment.

Responsibilities

• Coordinate, schedule, and book jobs for all residential and small business installs.
• Manage all branch box sales, check in freight and deliveries, and order parts.
• Manage technician schedules to ensure timeliness of scheduled calls.
• Create job packets for installs.
• Ensure efficient flow of paperwork and reports.
• Work as a liaison between the operations manager and the branch employees.
• Work as a liaison between the branch office and Interface home office.
• Audit paperwork for accuracy and content; assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team.
• Gather all required paperwork and information for closing tickets and send to branch closeouts.
• Assist in other general administrative duties that arise.
• Maximize branch productivity through the use of Word and Excel.
• Perform other duties as assigned by manager.

Skills

Microsoft Office

Excel

Dispatcher experience

Attention to detail

Time management

Customer service

Communication skills

Job description

Overview

The Service Dispatcher reports to the Service Dispatch Manager.This position supports sales and operations departments with all administrative functions. This position dispatches service calls for the Branch customers. The role Administrative Service Dispatcher requires strong communication skills and attention to detail and accuracy.This position requires excellent customer service skills and the drive and ability to exceed customer expectations.

Responsibilities

Responsibilities

• Coordinate, schedule, and book jobs for all residential and small business installs.
• Manage all branch box sales, check in freight and deliveries, and order parts.
• Manage technician schedules to ensure timeliness of scheduled calls.
• Create job packets for installs.
• Ensure efficient flow of paperwork and reports.
• Work as a liaison between the operations manager and the branch employees.
• Work as a liaison between the branch office and Interface home office.
• Audit paperwork for accuracy and content; Assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team.
• Gather all required paperwork and information for closing tickets and send to branch closeouts.
• Assist in other general administrative duties that arise.
• Maximize branch productivity through the use of Word and Excel.
• Perform other duties as assigned by manager.

Qualifications

Knowledge and Skill

• Proficient with Microsoft Office Suite especially word and Excel.
• Prior work experience as a dispatcher in the security industry, preferred.
• Detail-oriented with a strong focus on accuracy, quality of work, and customer service.
• Demonstrates initiative and ability to handle multiple tasks/responsibilities under pressure.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work with others and contribute to a positive team/work environment.
• Strong organizational skills.
• High degree of professionalism and ability to work in a fast-paced environment.