Dynamic Field Service Dispatcher & Scheduler

Diebold Nixdorf Philippines; Makati; On-site; PHP 225,000 - 275,000; Full time

Job summary

Diebold Nixdorf Philippines is seeking a Field Service Dispatcher to coordinate and monitor customer appointments and technician routes, ensuring timely service and customer satisfaction.

You will manage job pools, monitor technician status, and dispatch work to field technicians and third parties while balancing workloads and resources. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Field Service Dispatch.
• Good written and verbal communication skills.

Responsibilities

• Gains familiarity with Field Service Dispatcher methods, processes and practices.
• With guidance, performs basic dispatching duties, including: Monitoring Technician status through mobile resource management tools.
• Checking job pools and schedules to identify unfilled time slots, overbooking, cancellations and other situations.
• Managing job scheduling, arrival times and shift completions.
• Assigning or reassigning work to meet evolving customer requirements and commitments.

Skills

Communication skills

Job description

Diebold Nixdorf Philippines is seeking a Field Service Dispatcher to coordinate and monitor customer appointments and technician routes, ensuring timely service and customer satisfaction.

You will manage job pools, monitor technician status, and dispatch work to field technicians and third parties while balancing workloads and resources. Strong communication and organizational skills are essential for success in this role.