Dispatch Associate

ibex; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

ibex in Mandaluyong, Philippines is seeking a dispatch coordinator to evaluate customer calls and match the right technician for each job. Evening coverage will support customers and field technicians while maintaining high service standards.

Responsibilities include data collection, issuing timely dispatches, and creating summaries for senior management. Strong communication and organization are essential in this fast-paced role.

Qualifications

• 1 year dispatching experience preferred.
• 1 year customer service experience preferred.
• IT competency; good typing speed and proficiency with phone systems.

Responsibilities

• Evening coverage for customers and field technicians.
• Assist in data collection and analysis.
• Meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls.
• Relay accurate information to technicians for quality customer experiences.
• Manage whereabouts and needs of every technician in the field.
• Record results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick dispatch of orders.
• Update customers throughout the day on the technician's progress.

Skills

Customer service

Communication

Organization

Conflict resolution

Teamwork

Tools

Phone systems

Typing

Job description

Locations: Mandaluyong, Philippines

Categories: Augment Segment

Req ID: 30421

Overview

Evaluate customer calls and match the right technician to every job.

Responsibilities

• Evening coverage for customers and field technicians
• Assist in data collecting and analysis
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician's progress.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

Qualifications

• Dispatching: 1 year (Preferred)
• Customer service: 1 year (Preferred)