Service Desk Pro - Growth, Training & HMO Benefits

vCustomer Philippines, Inc.; Quezon City; In loco; PHP 240.000 - 360.000; Tempo pieno

Vantaggi offerti da questo lavoro

HMO Benefit

Leave Credits

Career growth opportunities

Descrizione del lavoro

Tech Mahindra Philippines is hiring a Service Desk Associate to handle Level 1 support for Australian telecommunications customers. You will manage service tickets, classify incidents by severity, and keep stakeholders updated on progress.

The role requires a bachelor’s degree in IT/CS and 2–4 years in service desk or technical support, with familiarity in incident management, ticketing systems, and ITIL. On-site role with benefits.

Competenze

• Bachelor’s degree or equivalent in IT, CS, or related discipline.
• 2–4 years in service desk or technical support environments.
• Familiarity with incident management, ticketing systems, and ITIL frameworks preferred.

Mansioni

• Perform Level 1 troubleshooting and generate service tickets from incoming requests.
• Classify incidents by severity, assign cases to the correct workgroup, and monitor progress.
• Update customers and internal stakeholders on order statuses and resolutions.
• Create work orders involving different operational segments to ensure seamless execution.
• Escalate critical incidents or outages to relevant departments promptly.

Conoscenze

Customer service

Attention to detail

Communication

Formazione

Bachelor’s degree or related IT/CS

Strumenti

Salesforce

Ticketing systems

ITIL

Descrizione del lavoro

Tech Mahindra Philippines is hiring a Service Desk Associate to handle Level 1 support for Australian telecommunications customers. You will manage service tickets, classify incidents by severity, and keep stakeholders updated on progress.

The role requires a bachelor’s degree in IT/CS and 2–4 years in service desk or technical support, with familiarity in incident management, ticketing systems, and ITIL. On-site role with benefits.