24/7 IT Helpdesk Technician - Level 1
SMS Global Technologies Inc.
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Job summary
SMS Global Technologies Inc. in Metro Manila is hiring a 24x7 Level 1 Helpdesk/Service Desk professional based in the region.
You will deliver frontline technical support via phone, email, and ticketing systems, triaging issues and guiding users through solutions. Ideal for fresh graduates or those with up to 1 year of relevant experience who possess strong communication skills and a customer‑oriented approach.
Qualifications
- Fresh graduates or candidates with up to 1 year of relevant experience.
- Strong communication skills and customer-oriented mindset.
Responsibilities
- Provide initial technical support via phone, email and ticketing systems.
- Monitor alerts and incidents and perform basic troubleshooting for hardware, software, and network issues.
Skills
Job description
SMS Global Technologies Inc. in Metro Manila is hiring a 24x7 Level 1 Helpdesk/Service Desk professional based in the region.
You will deliver frontline technical support via phone, email, and ticketing systems, triaging issues and guiding users through solutions. Ideal for fresh graduates or those with up to 1 year of relevant experience who possess strong communication skills and a customer‑oriented approach.
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