Service Desk Ops Lead — Onsite, BGC | ITIL-Certified

TASQ Staffing Solutions; Taguig; On-site; PHP 1,000,000 - 1,600,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

24 Leaves Annually

Job summary

A staffing solutions company is looking for a Senior Operations Manager for their service desk operations in Taguig. The ideal candidate will have 4-5 years of experience managing operations, especially in BPO/BPM environments, and must be amenable to on-site work and shifting schedules. The role includes developing operational plans and supporting the transition team. Competitive benefits include HMO and performance bonuses.

Qualifications

• 4 to 5 years as an operations manager with experience in help desk/service desk operations.
• 6 years minimum BPO/BPM experience.
• Must have managerial leadership experience.

Responsibilities

• Develop plans and coordinate technology requirements.
• Provide resources for process definition and documentation.
• Input operations perspective to the SOW.
• Plan and monitor resource deployment.

Skills

Operations management

Help desk/service desk operations

Managerial leadership

ITIL certification

Job description

A staffing solutions company is looking for a Senior Operations Manager for their service desk operations in Taguig. The ideal candidate will have 4-5 years of experience managing operations, especially in BPO/BPM environments, and must be amenable to on-site work and shifting schedules. The role includes developing operational plans and supporting the transition team. Competitive benefits include HMO and performance bonuses.