Operational Excellence Lead — Onsite (BGC) with Bonus & HMO
TASQ Staffing Solutions
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Benefits offered by this job
Job summary
TASQ Staffing Solutions in the Philippines seeks an experienced CS - Operational Excellence Assistant Manager for onsite work in BGC Taguig. You will lead process optimization, drive service quality, and coordinate with cross-functional teams to deliver improved customer experiences.
The role requires 5+ years BPO customer service, 4+ years leadership, a college degree, and readiness to start ASAP. Onsite setup, HMO for you and dependents, and quarterly performance bonus are offered.
Qualifications
- 5+ years BPO experience in customer service
- 4+ years leadership managing a team for customer service accounts
- College graduate (any course)
- Able to work onsite at BGC Taguig
- Ready to start ASAP
Responsibilities
- Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization.
- Evaluates and integrates new tools like AI, automation, and analytics to improve customer interactions.
- Provides coaching and skill-building programs for agents and team leads.
- Monitors performance metrics, ensures policy adherence, and maintains service excellence.
- Analyzes feedback and fosters a customer-centric culture.
Skills
Education
Tools
Job description
TASQ Staffing Solutions in the Philippines seeks an experienced CS - Operational Excellence Assistant Manager for onsite work in BGC Taguig. You will lead process optimization, drive service quality, and coordinate with cross-functional teams to deliver improved customer experiences.
The role requires 5+ years BPO customer service, 4+ years leadership, a college degree, and readiness to start ASAP. Onsite setup, HMO for you and dependents, and quarterly performance bonus are offered.
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