Senior IT Service Desk Manager, BPO | Night Shift

Gratitude Philippines; Taguig; On-site; PHP 1,421,784 - 1,703,016; Full time

Job summary

A leading service provider in the Philippines is looking for a Service Desk Manager to oversee IT service delivery for key clients. The role requires substantial experience, including management of financials and service desk operations. Candidates should have 10+ years in IT service management, strong client relations skills, and ITIL certification. This full-time position is primarily night shift and requires on-site work in Taguig and Pasig with an attractive salary budget of PHP 140,000.

Qualifications

• 10+ years of relevant experience in IT and service desk management.
• Experience managing financials including profit and loss.
• ITIL trained or certified.

Responsibilities

• Coordinate service delivery for key clients.
• Maintain governance across service management areas.
• Ensure operational service delivery quality.

Skills

Multilingual handling

BPO Service Desk management

Financial management

ITIL certification

Education

Vocational Diploma or Bachelor’s Degree

Job description

A leading service provider in the Philippines is looking for a Service Desk Manager to oversee IT service delivery for key clients. The role requires substantial experience, including management of financials and service desk operations. Candidates should have 10+ years in IT service management, strong client relations skills, and ITIL certification. This full-time position is primarily night shift and requires on-site work in Taguig and Pasig with an attractive salary budget of PHP 140,000.