Service Desk Team Lead | ITIL & People Leadership

Offshore Business Processing Inc.; Quezon City; On-site; PHP 613,800 - 725,400; Full time

Benefits offered by this job

HMO on Day 1

Promising perks and rewards

Experience travel opportunities

Recognition for achievements

Work-life balance

Enhanced learning opportunities

Job summary

A business process outsourcing company is seeking a Service Desk Team Leader to lead a dynamic IT support team. The ideal candidate will have over 5 years of experience in a service desk environment and strong IT service management skills. Responsibilities include leading a team of technicians, overseeing service desk operations, and maintaining excellent customer service standards. This role promises competitive perks, growth opportunities, and requires onsite presence in Quezon City.

Qualifications

• 5+ years of experience in an MSP service desk environment.
• Strong understanding of ITIL framework preferred.
• Proven ability to manage competing priorities.

Responsibilities

• Lead and manage a team of Service Desk Technicians.
• Oversee day-to-day service desk operations.
• Support recruitment, onboarding, and training of new team members.

Skills

Team leadership

Customer service focus

IT service management

Time management

Communication skills

Tools

Microsoft 365

Ticketing systems

Monitoring tools

RMM platforms

Job description

A business process outsourcing company is seeking a Service Desk Team Leader to lead a dynamic IT support team. The ideal candidate will have over 5 years of experience in a service desk environment and strong IT service management skills. Responsibilities include leading a team of technicians, overseeing service desk operations, and maintaining excellent customer service standards. This role promises competitive perks, growth opportunities, and requires onsite presence in Quezon City.