Service Desk Delivery Lead – Night Shift (BPO)

Recruitify_HR; Taguig; On-site; PHP 1,421,784 - 1,703,016; Full time

Job summary

A leading BPO service provider seeks a Service Desk Manager to oversee IT service delivery in the Taguig area. The ideal candidate will have over 10 years of experience, including 5-6 years in a managerial role, and be skilled in handling multilingual teams and client accounts. This role requires strong governance in service management and a commitment to improving customer satisfaction while maintaining financial performance. Night shift work is required.

Qualifications

• 10+ years of relevant experience in IT service delivery.
• Proven management skills with at least 5-6 years as a manager.
• ITIL trained or certified, ensuring best practices in service management.

Responsibilities

• Coordinate delivery of services for key clients.
• Act as a bridge between the client and operational delivery teams.
• Govern all areas of services including incident and change management.

Skills

Multilingual handling

BPO Service Desk management

Financial management

Client account handling

Education

Vocational Diploma or Bachelor's Degree

Job description

A leading BPO service provider seeks a Service Desk Manager to oversee IT service delivery in the Taguig area. The ideal candidate will have over 10 years of experience, including 5-6 years in a managerial role, and be skilled in handling multilingual teams and client accounts. This role requires strong governance in service management and a commitment to improving customer satisfaction while maintaining financial performance. Night shift work is required.