Service Desk Analyst

H2 Software; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology company in Makati is seeking fresh graduates or candidates with IT/Help Desk experience for a full-time on-site position. The role involves providing first-level IT support, handling service requests, and ensuring excellent customer service. Candidates should have good communication skills and be amenable to working in Makati, Taguig, or Pasig. This is a great opportunity for those looking to start their careers in IT and develop their skills in a supportive environment.

Qualifications

• Open to fresh graduates or candidates with up to 1 year of IT/Help Desk experience.
• Good to excellent communication skills (verbal and written).

Responsibilities

• Provide first-level IT support and troubleshooting for end-users.
• Handle service requests and incidents via phone, email, or ticketing system.
• Document issues, resolutions, and updates in the system accurately.

Skills

Good communication skills (verbal and written)

Customer service orientation

Education

Bachelor's degree or up to 1 year of IT/Help Desk experience

Job description

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

• Provide first-level IT support and troubleshooting for end-users
• Handle service requests and incidents via phone, email, or ticketing system
• Escalate unresolved issues to higher-level support teams when necessary
• Document issues, resolutions, and updates in the system accurately
• Deliver excellent customer service with clear and professional communication
• Support business operations by working on shifting schedules, including weekends and holidays as needed

Qualifications:

• Open to fresh graduates or candidates with up to 1 year of IT/Help Desk experience
• Good to excellent communication skills (verbal and written)
• Amenable to work in Makati, Taguig, or Pasig

Working Location

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• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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