Client Staff Associate

Asia Peopleworks Inc.; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

A leading service provider is seeking a dedicated Client Service Staff member in Makati. This role involves providing first-level technical and non-technical support, managing user accounts, and assisting in User Acceptance Training. Candidates with a Bachelor's Degree in Business, IT, or related fields, along with customer service experience, are encouraged to apply. Fresh graduates will be considered. The position is on-site, offering hands-on involvement in user management tasks.

Qualifications

• At least 6 months of experience in a service desk or customer service role.
• Fresh graduates are welcome to apply.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide first-level technical and non-technical support to Market Participants.
• Address and resolve user inquiries and issues promptly.
• Manage user accounts, access, and permissions.
• Assist during User Acceptance Training sessions.
• Document and escalate issues as needed to ensure timely resolution.

Skills

Technical support

Customer service

User management

Onboarding support

Education

Bachelor's Degree in Business, IT, Computer Science, or related fields

Job description

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

We are seeking a dedicated Client Service Staff to provide first‑level technical and non‑technical support to Market Participants. The successful candidate will handle user management tasks and assist during User Acceptance Training to ensure smooth onboarding and ongoing support.

Responsibilities

• Provide first‑level technical and non-technical support to Market Participants
• Address and resolve user inquiries and issues promptly
• Manage user accounts, access, and permissions
• Assist during User Acceptance Training sessions
• Document and escalate issues as needed to ensure timely resolution.

Qualifications

• Bachelor's Degree in Business, IT, Computer Science, Relationship Management, or related fields
• At least 6 months of experience in a service desk or customer service role
• Fresh graduates are welcome to apply and will be considered.

Working Location

Makati (on-site)