IT Service Desk Analyst

Gratitude Philippines; Quezon City; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading technology support firm in Quezon City is seeking a skilled IT Support Specialist to provide first-line support for IT-related issues. The ideal candidate will have 3-5 years of experience in service desk roles and be proficient in troubleshooting and customer service. Responsibilities include managing incidents, maintaining documentation, and assisting in user training. The position offers a competitive package of up to ₱45K, making it an attractive opportunity for candidates in the field.

Qualifications

• 3-5 years of experience in IT service desk or support roles.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.
• Assist in the training of users on various software and hardware configurations.
• Collaborate with other IT teams to improve service delivery and user experience.

Skills

Proficient in service desk operations

Troubleshooting

Customer service

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description:

Provide first-line support for IT-related issues, resolving them in a timely manner.

Manage service requests, incidents, and problems to ensure user satisfaction.

Maintain documentation for all service desk activities and ensure accurate reporting.

Assist in the training of users on various software and hardware configurations.

Collaborate with other IT teams to improve service delivery and user experience.

Requirements:

Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience Level: 3–5 years of experience in IT service desk or support roles.

Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.

Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.

Qualities and Traits: Strong problem-solving skills and excellent communication abilities.

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to ₱45K!

Ready to apply? Click "Send Message" to chat with our recruitment team directly!

#ITCareersPH #ServiceDesk #TaguigJobs #BPOHiring

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