IT Service Desk Analyst

Gratitude Philippines; Muntinlupa; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Insurance (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading IT support company in Metro Manila is seeking a skilled IT Support Specialist with 3-5 years of experience in service desk roles. You will provide first-line support for IT-related issues, manage service requests, and collaborate with IT teams to enhance user experience. A Bachelor's degree in Computer Science or IT is essential, along with strong customer service and troubleshooting skills. This role offers a competitive salary package up to ₱45K.

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Educational background relevant to computer science or IT.
• Experience in managing service requests and user satisfaction.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Maintain documentation for all service desk activities.
• Assist in training users on software and hardware configurations.
• Collaborate with IT teams to improve service delivery.

Skills

Proficient in service desk operations

Troubleshooting

Customer service

Strong problem-solving skills

Excellent communication abilities

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in a related field

Job description

On-site - Muntinlupa 3-5 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description:

Provide first-line support for IT-related issues, resolving them in a timely manner.

Manage service requests, incidents, and problems to ensure user satisfaction.

Maintain documentation for all service desk activities and ensure accurate reporting.

Assist in the training of users on various software and hardware configurations.

Collaborate with other IT teams to improve service delivery and user experience.

Requirements:

Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience Level: 3–5 years of experience in IT service desk or support roles.

Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.

Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.

Qualities and Traits: Strong problem-solving skills and excellent communication abilities.

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to ₱45K!

Ready to apply? Click "Send Message" to chat with our recruitment team directly!

#ITCareersPH #ServiceDesk #TaguigJobs #BPOHiring

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