IT Service Desk Analyst

Gratitude Philippines; Manila; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A leading technology support firm in Manila is looking for an experienced IT Support Specialist to provide first-line support for IT-related issues. Responsibilities include managing service requests, maintaining documentation, and assisting users with various software and hardware configurations. Ideal candidates should have a bachelor’s degree in Computer Science or a related field and 3-5 years of experience in service desk roles. A competitive compensation package of up to ₱45K is offered.

Qualifications

• 3-5 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Maintain documentation for service desk activities.
• Assist in the training of users on software and hardware.

Skills

Proficient in service desk operations

Troubleshooting

Customer service

Strong problem-solving skills

Excellent communication abilities

Education

Bachelor’s degree in Computer Science

Degree in Information Technology

Job description

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

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Description:

Provide first-line support for IT-related issues, resolving them in a timely manner.

Manage service requests, incidents, and problems to ensure user satisfaction.

Maintain documentation for all service desk activities and ensure accurate reporting.

Assist in the training of users on various software and hardware configurations.

Collaborate with other IT teams to improve service delivery and user experience.

Requirements:

Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience Level: 3–5 years of experience in IT service desk or support roles.

Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.

Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.

Qualities and Traits: Strong problem-solving skills and excellent communication abilities.

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to ₱45K!

Ready to apply? Click "Send Message" to chat with our recruitment team directly!

#ITCareersPH #ServiceDesk #TaguigJobs #BPOHiring

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