Service Delivery Team Member – Remote | Dayshift | 13th Month Pay

Filta; Manila; Remote; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO healthcare for you and dependent

13th-month pay

Government-mandated benefits

Wellness Program

Year-End Party

Job summary

FiltaGlobal Philippines Inc. is seeking a Service Delivery Team Member to join our remote, dayshift operations. You will oversee digital hubs, web pages, and marketing campaigns, ensuring quality and timely delivery from a distributed team.

Key requirements include strong HTML5/CSS3 skills, CMS experience, and proficient use of MS Office for reporting. The role emphasizes KPI-driven performance and collaboration with the Philippine Service Delivery Lead.

Qualifications

• Strong proficiency in semantic HTML5 and modern CSS3 layout techniques.
• Experience using MS Office Suite for reporting and data analysis.
• Background in CMS, digital campaign builds, or web operations support.
• Excellent time management and organizational skills with deadline adherence KPIs.

Responsibilities

• Develop, audit, and maintain digital hubs and web pages using semantic HTML and modern CSS, upholding quality standards.
• Perform regular quality audits and troubleshoot technical issues to maintain platform integrity.
• Write, curate, and update Knowledge Base articles and internal documentation to optimize workflows.
• Manage assigned client accounts by delivering custom platform builds and generating performance reports using MS Office.
• Proactively identify workflow bottlenecks and recommend process improvements.

Skills

Semantic HTML5

CSS3 layout

Time management

Organizational skills

Problem solving

Tools

MS Office Suite

CMS

QA testing

Knowledge Base

Job description

Service Delivery Team Member – Remote | Dayshift | 13th Month Pay

Position at FiltaGlobal Philippines Inc.

Schedule: Monday to Friday, 7:00 AM – 4:00 PM PHT

About the Company

Our client is a dynamic, fast-growing organization dedicated to delivering innovative digital, health, and wellbeing solutions. Built on a collaborative, supportive, and outcomes-focused culture, the team values continuous learning, operational excellence, and personal growth.

Why You’ll Love Working With Us

HMO healthcare for you and your 1 dependent (with COVID insurance).

20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).

13th-month bonus and Government-mandated benefits.

Member Wellness Program.

Year-End Party + Christmas hamper.

What You’ll Be Doing

Reporting directly to a Philippine-based Service Delivery Lead, as part of the Service Delivery and Support Team, you’ll drive the continuous development, maintenance, and Quality Assurance of digital hubs, web pages, and marketing campaigns.

Your responsibilities will include:

Develop, audit, and maintain digital hubs and web pages using semantic HTML and modern CSS, upholding strict quality assurance standards.

Perform regular quality audits and troubleshoot technical issues to maintain platform integrity and minimize post-launch issues.

Write, curate, and update Knowledge Base (KB) articles and internal documentation to optimize team workflows.

Manage assigned client accounts by delivering custom platform builds and generating performance reports using MS Office Suite.

Proactively identify workflow bottlenecks and recommend continuous process improvements.

What You’ll Bring

Strong proficiency in semantic HTML5 and modern CSS3 layout techniques.

Expertise in utilizing MS Office Suite (Excel, PowerPoint, Word) for reporting and data analysis.

Background in Content Management Systems (CMS), digital campaign builds, or web operations support.

Excellent time management and organizational skills, with a track record of meeting deadline adherence KPIs.

High level of detail orientation, problem-solving skills, and ownership over daily deliverables.

Bonus Points For:

Experience working with Australian clients or offshore team environments.

• Familiarity with Quality Assurance (QA) testing frameworks, bug tracking, and platform compliance audits.
• Knowledge of process mapping or creating standard operating procedures (SOPs) and Knowledge Base documentation.

Important: This role is open to PH citizens only. Applications must be submitted in English.