Service Delivery Team Member – Remote | Dayshift | 13th Month Pay

Filta; Metro Manila; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

HMO coverage for you and 1 dependent

13th-month bonus

Government-mandated benefits

Member Wellness Program

Year-end party & Christmas hamper

Job summary

Filta is seeking a detail-oriented Service Delivery Team Member in the Philippines to drive development, maintenance, and QA of digital hubs, web pages, and campaigns. You will audit quality, curate Knowledge Base content, and deliver platform builds for client accounts.

The role emphasizes strong HTML/CSS skills, CMS familiarity, and data-driven reporting, with a focus on timely delivery and process improvement.

Qualifications

• Proficient in semantic HTML5 and modern CSS3 layout techniques.
• Strong reporting and data analysis using MS Office Suite.
• Experience with Content Management Systems (CMS) and digital campaigns.
• Ability to identify bottlenecks and improve workflows.

Responsibilities

• Develop, audit, and maintain digital hubs and web pages with semantic HTML and CSS.
• Perform quality audits and troubleshoot issues to maintain platform integrity.
• Write and update Knowledge Base articles and internal docs to streamline workflows.
• Manage client accounts by delivering platform builds and generating performance reports.
• Identify workflow bottlenecks and recommend continuous process improvements.

Skills

Semantic HTML5

CSS3

MS Office Suite

CMS

Time management

QA/bug tracking

Tools

CMS

MS Office

Job description

Schedule: Monday to Friday, 7:00 AM - 4:00 PM PHT

About the Company

Our client is a dynamic, fast-growing organization dedicated to delivering innovative digital, health, and wellbeing solutions. Built on a collaborative, supportive, and outcomes-focused culture, the team values continuous learning, operational excellence, and personal growth.

They're now looking for a detail-oriented Service Delivery Team Member to join our growing team.

Why You'll Love Working With Us

• HMO healthcare for you and your 1 dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• 13th-month bonus and Government-mandated benefits.
• Member Wellness Program.
• Year-End Party + Christmas hamper.

What You'll Be Doing

Reporting directly to a Philippine-based Service Delivery Lead, as part of the Service Delivery and Support Team, you'll drive the continuous development, maintenance, and Quality Assurance of digital hubs, web pages, and marketing campaigns.

Your responsibilities will include:

• Develop, audit, and maintain digital hubs and web pages using semantic HTML and modern CSS, upholding strict quality assurance standards.
• Perform regular quality audits and troubleshoot technical issues to maintain platform integrity and minimize post-launch issues.
• Write, curate, and update Knowledge Base (KB) articles and internal documentation to optimize team workflows.
• Manage assigned client accounts by delivering custom platform builds and generating performance reports using MS Office Suite.
• Proactively identify workflow bottlenecks and recommend continuous process improvements.

What You'll Bring

• Strong proficiency in semantic HTML5 and modern CSS3 layout techniques.
• Expertise in utilizing MS Office Suite (Excel, PowerPoint, Word) for reporting and data analysis.
• Background in Content Management Systems (CMS), digital campaign builds, or web operations support.
• Excellent time management and organizational skills, with a track record of meeting deadline adherence KPIs.
• High level of detail orientation, problem-solving skills, and ownership over daily deliverables.

Bonus Points For:

• Experience working with Australian clients or offshore team environments.
• Familiarity with Quality Assurance (QA) testing frameworks, bug tracking, and platform compliance audits.
• Knowledge of process mapping or creating standard operating procedures (SOPs) and Knowledge Base documentation.

Important: This role is open to PH citizens only. Applications must be submitted in English.