Customer Support Representative (6-Month Contract) – Remote | Dayshift

Jobvite, Inc.; Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Government-mandated benefits

Work-From-Home option

Welcome Gift Packs

Job summary

FiltaGlobal Philippines Inc. is seeking a Customer Support Representative on a 6-month contract to join the remote team in Manila.

The role reports to a New Zealand-based Operations Lead and focuses on delivering outstanding service for our digital platform. You will manage tickets in HubSpot within one business day, troubleshoot issues, educate users on self-service tools, and maintain quality with a small open-ticket workload.

Qualifications

• Bachelor’s degree in Business Administration or relevant discipline.
• Minimum 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role.
• Excellent written English with professional tone.

Responsibilities

• Handle and resolve incoming support tickets in HubSpot within 1 business day.
• Investigate and troubleshoot complex platform inquiries; escalate when needed.
• Educate clients on self-service tools to improve efficiency and reduce repeats.
• Maintain 8 or fewer open tickets and perform daily quality checks.
• Identify trends and propose 1–2 process improvements monthly.
• Collaborate with cross-functional teams to share insights.

Skills

Excellent written English

Investigative mindset

Ability to learn new digital platforms

Education

Bachelor’s degree in Business Administration or relevant discipline

Tools

HubSpot

CRM systems

Job description

Customer Support Representative (6-Month Contract) – Remote | Dayshift

Position at FiltaGlobal Philippines Inc.

Schedule: Monday to Friday, 5:00 AM - 2:00 PM PHT

About the Company

Our client is a leading digital and media platform experiencing rapid business growth. They are dedicated to delivering high-quality, seamless platform experiences and building strong, value-driven relationships with their users. With a supportive, fast-paced, and inclusive company culture, they empower team members through trust, autonomy, and continuous professional development.

They are now looking for a Customer Support Representative to join their growing team.

Why You’ll Love Working With Us

• Government-mandated benefits.

Work-From-Home or Work-On-Site Option.

Welcome Gift Packs.

What You’ll Be Doing

Reporting directly to a New Zealand-based Operations Lead, you will serve as a key customer advocate within the Customer Support team to deliver exceptional service and resolve platform inquiries.

• Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time.
• Proactively investigate and troubleshoot complex technical platform inquiries, interpreting client needs with an investigative mindset before escalation.
• Educate clients on platform self-service tools and features to drive user efficiency and reduce repetitive inquiries.
• Maintain strong operational performance standards, managing a concurrent workload of 8 or fewer open tickets and performing daily quality checks.
• Identify inquiry trends and propose 1 to 2 process improvement ideas monthly to enhance team documentation and operational efficiency.
• Collaborate closely with team members and cross-functional technical teams to share audience insights and elevate unresolved issues when necessary.

What You’ll Bring

• Bachelor’s degree in Business Administration or a relevant discipline.
• At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role.
• Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone.
• Proven ability to quickly learn new digital platforms, CRM systems, and ticketing software.
• An investigative mindset, strong problem-solving skills, and the ability to thrive independently in a fast-paced environment.

Bonus Points For:

• Hands-on experience using HubSpot ticketing software or similar CRM tools.

Important: This role is open to PH citizens only. Applications must be submitted in English.

#filtacareers